At Smozabazard, we want you to be happy with your purchase. If there is a problem with your order, we are here to help.
1. Returns
We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and safely packaged.Please contact us before sending any item back.
2. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and send us clear photos of the item and packaging.We will review the issue and work with you to find the best solution.
3. Refunds
Once an approved return is received and inspected, we will confirm whether a refund is applicable.Approved refunds will be issued to the original payment method.
4. Return Shipping
For returns due to a change of mind, the customer is responsible for the return shipping costs.If an item arrives damaged or we sent the wrong item, we will work with you on the appropriate return or replacement solution.
5. Handmade & Custom Items
Because our products are handcrafted, small variations in color, texture, and finish are normal and are not considered defects.Custom-made or personalized items may not be eligible for return unless they arrive damaged or incorrect.
6. Contact Us
For any return or refund request, please contact us through our Contact Us page with your order details.
Smozabazard
Moroccan craftsmanship, timeless design.